The CHC52021 Diploma of Community Services course is a nationally recognised qualification which will prepare you to manage, co-ordinate and/or deliver person-centred services to individuals, groups and communities. On completion of this course, you will have developed specialised skills in community services to provide direct support to individuals or groups of individuals. You will also have the skills and knowledge to supervise other workers and volunteers.
To enrol in this course you must be working (voluntary or paid employment) in a community services organisation to ensure you fulfil the 200 hour requirement and to address the practical criteria of each unit of competency.
This qualification consists of 12 core units and 8 elective units. On application you will be asked to select 8 electives that will meet your vocational needs. We have listed all of the units for you to make an informed choice.
This diploma is for people who are currently working in the community services sector and aim to further themselves in their community services career.
CHCCCS004 Assess co-existing needs
CHCCCS007 Develop and implement service programs
CHCCCS019 Recognise and respond to crisis situations
CHCCSM013* Facilitate and review case management
CHCDEV005* Analyse impacts of sociological factors on clients in community work and services
CHCDFV001 Recognise and respond appropriately to domestic and family violence
CHCDIV001 Work with diverse people
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCLEG003 Manage legal and ethical compliance
CHCMGT005 Facilitate workplace debriefing and support processes
CHCPRP003 Reflect on and improve own professional practice
HLTWHS003 Maintain work health and safety
Total of 200 compulsory work hours (volunteer or paid) in a community service organisation is REQUIRED for CHCDEV005 and CHCCSM013 . See Practical Application below.
Choose EIGHT elective units from this list
CHCCCS003 Increase the safety of individuals at risk of suicide
CHCCCS009 Facilitate responsible behaviour
CHCGRP002* Plan and conduct group activities
CHCMHS001 Work with people with mental health issues
CHCMHS007 Work effectively in trauma informed care
CHCPRP001 Develop and maintain networks and collaborative partnerships
CHCPRT025 Identify and report children and young people at risk
CHCYTH013 Engage respectfully with young people
CHCYTH016 Respond to critical situations
CHCYTH022 Provide services for the needs and circumstances of young people
Plan and conduct 3 different group activity sessions is REQUIRED for CHCGRP002. See Practical Application below.
You are REQUIRED to complete a total of 200 compulsory work hours (volunteer or paid) in a community service organisation to meet the requirements of the two core units below.
CHCDEV005 Analyse impacts of sociological factors on clients in community work and services – 100 hours
CHCCSM013 Facilitate and review case management – 100 hours
You will be required to complete particular tasks within this time frame including client contact. This workplace experience will provide a setting for you to practice your developing skills and knowledge required in these two units. It will be your responsibility to discuss these requirements in your current community services workplace.
If you select the elective unit CHCGRP002 Plan and conduct group activities you will be REQUIRED to conduct 3 group activities with a minimum of 5 people per group session (from different age groups and cultural backgrounds).
As a Registered Training Organisation (91497), we comply with the government’s quality standards. We conduct regular audits to ensure we keep this accreditation and deliver the level of training you deserve.
The CHC52021 Diploma of Community Services is nationally recognised in Australia.
The CHC52021 Diploma of Community Services is studied over a 2-year period. Due dates for each assessment have been scheduled throughout the course to assist you to keep on track within the maximum time frame allowed. You will find this and more information in the Student Handbook.
NTS recommends that you have either completed a Certificate IV in Community Services or have industry experience in working in the community.
As part of your application, you will be asked to complete a Language, Literacy, Numeracy and Digital Skills evaluation to demonstrate that you can apply yourself to this level of study (if you have evidence of prior study this evaluation may be waived) and a Pre-Enrolment interview (online) prior to enrolment to demonstrate that you can apply yourself to the Diploma level of study, which will be arranged upon receipt of your complete application.
We have specific training and assessment pathways for students who are employed or who volunteer in the community services sector. On application, you will be asked to nominate your preferred pathway to enable us to develop your Training and Assessment Plan with your work and lived experience in mind. Recognition of your Prior Learning (RPL) or Credit Transfer is explained in depth in the Student Handbook.
For each unit of competency, you will be asked to complete a range of assessment tasks that will demonstrate your knowledge and skills on the topic being assessed. These assesment tasks may include questions, written reports, case study analysis, workplace examples and practical demonstrations of your skills. The practical demonstration of your skills will often involve you role playing a scenario that simulates a particular role in the workplace.
On submission of your assessment tasks, we aim to provide you with feedback within 7 working days. This time frame may be extended during school holiday periods. If your work requires more input or extra content, you will be given extra time to submit.
On enrolment, you will be allocated a qualified trainer with current experience in the community services sector. As this course is delivered online, we offer a range of opportunities for you to engage with your allocated trainer where you can ask questions, gain clarification around the content of the course or the assessment tasks and receive training and support.
During your course, you are able to book an online individual support session with your trainer. You will be provided with a booking link at the beginning of your course.
If you would like more information or assistance on the selection of your electives, the range of learner support we offer or RPL guidance, please contact us to book an online individual session with a training consultant. These online individual sessions are available before you enrol and during your study with us.
Your training and assessment resources are stored in our online platform and can be accessed when you are connected to the internet. This flexibility helps to fit your study around your work and family commitments whilst remaining within your allocated time frame. You can also print the online resources if you prefer a hard copy resource tool.
You will need to have a device to access the internet and a camera for videoing your roleplay assessments. You will also need an email address where we can send you instructions and updates on your studies. Further information about this is in the Student Handbook.
Yes, RPL is a great way to gain the qualification you need through an assessment process that assesses your current skills and knowledge by recognising prior and current experience and pointing it towards an industry-recognised qualification. Whether you have acquired these skills and knowledge from informal training, work history or formal training, NTS offers you an assessment pathway that utilises and recognises your prior learning without completing the whole course. You will be able to choose the option of RPL on the application form when applying.
Visit our RPL page on this website for more information.
For students who qualify for NSW Smart and Skilled funding, it's important to be aware that there is a limited number of places. You can visit our Smart and Skilled page on this website for more information.
If you satisfy the requirements of the whole qualification you will receive a Diploma and a transcript of your results. If you complete one or more units but not the full qualification you will receive a Statement of Attainment listing the units you have completed.
Yes, you can call National Training Solutions on 1300 161 844, Monday to Friday 9 am to 4 pm. Our staff will be on hand to take your call and may also refer you to an industry trainer who can answer questions on the course content.
If you are applying to enrol in the CHC52021 Diploma of Community Services as an online student, we can accept your application any time throughout the school year. If you are enrolling into face to face training as a part of a group program, the commencement dates will be provided to you on application. Please Note: that face to face training may be through an online platform or in unique situations, actual classroom training.
You can apply by using the 'apply now' button above. Follow the instructions to complete the online application forms. Please read our course information in conjunction with the NTS Student Handbook.
